Home AI Tools How to Create an Appointment Booking Chatbot with OpenAI’s Function Calling and GoHighLevel Integration

How to Create an Appointment Booking Chatbot with OpenAI’s Function Calling and GoHighLevel Integration

How to Create an Appointment Booking Chatbot with OpenAI’s Function Calling and GoHighLevel Integration

Introducing OpenAI’s Latest Feature: Function Calling for Developers

OpenAI has recently released several impressive updates that have left users astounded. One of the most notable additions is the OpenAI function calling feature. This powerful functionality allows developers to select and invoke specific functions to solve problems. One key aspect of this feature is its seamless integration with external APIs, enabling developers to leverage external services to generate responses.

In our previous blogs, we explored how to create an appointment booking chatbot using OpenAI’s function calling feature with the Google Calendar API. This integration empowered the chatbot to efficiently handle appointment bookings and utilize the full functionality of the Google calendar.

Now, let’s dive into creating an appointment booking chatbot that integrates seamlessly with the GoHighLevel (GHL) platform for appointment management. GoHighLevel is a customer relationship management (CRM) platform that offers various features for businesses to manage their customer interactions, marketing campaigns, sales processes, and more. One of its features is the calendar functionality, which allows users to schedule, manage, and delete appointments.

In this blog, we will guide you through the process of setting up the GoHighLevel platform and utilizing its API for appointment management. Let’s get started!

Step 1: Setting Up the GoHighLevel Platform

To begin, visit the GoHighLevel website at https://app.gohighlevel.com/ and sign up for a free 14-day trial. Provide your company name, name, email ID, phone number, and credit card details to create an account. Once your account is created, you will have access to the GoHighLevel dashboard.

Step 2: Using the GoHighLevel API

In order to manage appointment creation, updating, and deletion, we need to use the GoHighLevel API. To use the API, we require an API key. There are two types of API keys available: the Agency API Key, used for managing agency-level objects, and the Location API Key, used for managing sub-account objects like contacts, appointments, and opportunities. For managing appointments, we need a Location API key.

To generate a Location API key, we need to create a sub-account. Click on “Sub-Accounts” in the left panel, then select “Create Sub-Account.” Follow the instructions provided to create a sub-account with a specific location. Once created, switch to the sub-account by clicking on “Click here to switch” in the left panel.

Step 3: Retrieve the Location API Key

After creating a sub-account, we can retrieve the Location API key. Go to “Settings” and select “Business Profile.” Scroll down to find your Location API key.

Step 4: Add Employees to Your Team

To manage your team, you can add employees to your account. Go to “Settings” and select “My Staff.” Click on “Add employee” and provide the necessary details. Set the user roles to “User” for employees and save their information.

Step 5: Create a Group for Team Management

Creating a group will help in managing your team. Navigate to the “Calendars” option and click on “Create Group.” Fill in the required details, such as group name, description, and calendar URL, and submit the form.

Step 6: Create a Calendar for Appointment Management

From the “Calendars” screen, select “Create Calendar” and choose “Simple Calendar” from the options. Fill in all the necessary details and click “Complete” to create the calendar.

Step 7: Assign the Calendar to the Group

After creating the calendar, assign it to the previously created group. Select “Calendars” from the settings, locate the calendar, click on the three dots symbol, and choose “Move to Group.” Select the desired group from the pop-up box.

Step 8: Obtain the Group ID, Calendar ID, and User ID

To use the GoHighLevel API for appointment management, we need three types of IDs: the Group ID, Calendar ID, and User ID. You can obtain these IDs by following the provided steps on the settings page.

Step 9: Develop a Python Script for the Chatbot

Now, let’s move on to developing a Python script for the appointment booking chatbot. We will utilize OpenAI’s function calling feature, which integrates with the GHL Calendar for efficient appointment management. Import the required libraries and define utility functions.

[Remaining steps of the code and any further instructions or explanations can be provided in a separate section or separate blog post for readability and organization.]

By following these steps, you can create an appointment booking chatbot that seamlessly integrates with the GoHighLevel platform. Stay tuned for more tutorials and tips on leveraging AI in your applications!

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